Service Ops Manager in Training — Lead Teams & Improve

CarMax; Locust Grove (GA); On-site; USD 68,000 - 120,000; Full time

Job summary

CarMax Locust Grove is seeking a Service Operations Support Manager in Training to help lead teams, manage inventory, and drive operational excellence in our Service Operations Department. This role focuses on developing associates, driving performance, and delivering exceptional service to customers and staff.

The position supports coaching, hiring and training initiatives, and continuous improvement efforts while requiring flexibility for nights, weekends, holidays, and travel as needed.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Management experience

Data literacy

Customer service

Communication skills

Software proficiency

Team leadership

Job description

CarMax Locust Grove is seeking a Service Operations Support Manager in Training to help lead teams, manage inventory, and drive operational excellence in our Service Operations Department. This role focuses on developing associates, driving performance, and delivering exceptional service to customers and staff.

The position supports coaching, hiring and training initiatives, and continuous improvement efforts while requiring flexibility for nights, weekends, holidays, and travel as needed.