Operations Leader in Training—Service Operations

CarMax; Lancaster (AZ); On-site; USD 96,000 - 168,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Job summary

CarMax in Lancaster, PA seeks an Operations Manager in Training to lead the Service Operations Department. You will oversee reconditioning, cosmetic and production functions and partner with Sales, Business Office, and Purchasing to deliver an exceptional customer and associate experience while driving operational excellence.

This structured program builds leadership through CarMax’s Senior Management Development Program, with emphasis on data-driven performance, staffing, and EH&S

Qualifications

• 3+ years of management experience, retail management preferred.
• Ability to interpret and maintain accurate data records.
• Completion of CarMax-provided training in Inventory, Cosmetic, and Production processes.
• Strong multi-tasking skills and ability to make independent, critical business decisions.
• Ability to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays, and 12-hour shifts, plus occasional travel for meetings and training.
• Willingness to work at multiple locations or relocate.
• Internal candidates must successfully complete SMDP before applying.

Responsibilities

• Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production, and automotive service functions.
• Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning, and engagement tools.
• Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous improvement.
• Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to business plans.
• Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational standards.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Leadership

Data records

Multi-tasking

Independent decision-making

Staff management

Education

Bachelor’s Degree

Job description

CarMax in Lancaster, PA seeks an Operations Manager in Training to lead the Service Operations Department. You will oversee reconditioning, cosmetic and production functions and partner with Sales, Business Office, and Purchasing to deliver an exceptional customer and associate experience while driving operational excellence.

This structured program builds leadership through CarMax’s Senior Management Development Program, with emphasis on data-driven performance, staffing, and EH&S