Service Ops Lead: Production & Team Growth

CarMax Business Services; Killeen (TX); On-site; USD 62,000 - 108,000; Full time

Job summary

CarMax is seeking a Service Operations Support Manager in Training to support operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and drive performance while prioritizing customer experience.

The role emphasizes leadership, continuous improvement, and adherence to EH&S standards, with flexible scheduling and potential travel as needed.

Qualifications

• 5+ years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi-tasking abilities in a dynamic work setting.
• Effective verbal and written communication for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including nights, weekends, holidays, with some travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high-performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for EH&S program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Team leadership

Data interpretation

Communication

Multi-tasking

Software proficiency

Tools

Software systems

Job description

CarMax is seeking a Service Operations Support Manager in Training to support operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and drive performance while prioritizing customer experience.

The role emphasizes leadership, continuous improvement, and adherence to EH&S standards, with flexible scheduling and potential travel as needed.