Service Ops Manager in Training — Lead Teams & Improve Efficiency

CarMax Business Services; Oxnard (CA); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Bonus potential

Equity potential

Paid time off (sick/vacation/holidays)

Job summary

CarMax is seeking a Service Operations Support Manager in Training to lead associates, manage inventory, and partner with the Operations Manager to drive operational excellence within the Service Operations Department.

The role emphasizes coaching, hiring and training, monitoring KPIs, implementing continuous improvement, and EH&S accountability, with a salary range of $82,000 to $143,600 per year and potential bonus and equity.

Qualifications

• Minimum of 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards
• Skilled in reading, interpreting, and maintaining accurate data records
• Strong multi-tasking abilities in a dynamic work setting
• Effective verbal and written communication skills for customer and associate interactions
• Proficiency in common and proprietary software systems
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

People leadership

Data interpretation

Communication skills

Multi-tasking

Adaptability

Problem solving

Tools

Proprietary software systems

Data entry systems

Job description

CarMax is seeking a Service Operations Support Manager in Training to lead associates, manage inventory, and partner with the Operations Manager to drive operational excellence within the Service Operations Department.

The role emphasizes coaching, hiring and training, monitoring KPIs, implementing continuous improvement, and EH&S accountability, with a salary range of $82,000 to $143,600 per year and potential bonus and equity.