Service Operations Leader: Grow Teams & Drive Impact

R.D. Offutt Company; Bismarck (ND); On-site; USD 80,000 - 110,000; Full time

Job summary

RDO Equipment Co. in Bismarck, ND, is seeking a Service Operations Manager to lead our service teams, strengthen customer relationships, and drive the systems behind day-to-day success. You will oversee service department operations, coach managers, and ensure efficient scheduling and tools to meet financial goals.

You will champion safety and culture while aligning with company values, with opportunities for growth within our Midwest construction stores and beyond.

Qualifications

• Leadership experience leading teams and driving performance.
• Customer-focused mindset with commitment to great service.
• Tech-savvy with ability to learn new systems quickly.
• Industry experience is a plus but not required; willingness to learn.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Lead service operations: oversee all aspects of service department to ensure efficiency and profitability.
• Develop leaders: coach and support Service Managers to drive performance and growth.
• Manage workflow and results: scheduling, work orders, and operational tools to meet goals.
• Strengthen customer relationships: proactively meet with customers to ensure satisfaction and trust.
• Champion safety and culture: lead safety efforts and foster an engaged, accountable work environment.

Skills

Leadership

Customer-focused

Tech-savvy

Industry experience

Work authorization

Job description

RDO Equipment Co. in Bismarck, ND, is seeking a Service Operations Manager to lead our service teams, strengthen customer relationships, and drive the systems behind day-to-day success. You will oversee service department operations, coach managers, and ensure efficient scheduling and tools to meet financial goals.

You will champion safety and culture while aligning with company values, with opportunities for growth within our Midwest construction stores and beyond.