Service Operations Leader: Drive Efficiency & Growth

RDO Equipment Co; Billings (MT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

32% bonus potential

Comprehensive benefits package

Competitive compensation

Core values driven culture

Billings community impact

Job summary

RDO Equipment Co. is seeking a Service Operations Manager in Billings, MT to lead service teams, strengthen customer relationships, and drive the systems behind day‑to‑day success.

You’ll be at the center of leadership, accountability, and making a real impact. You will oversee service operations, coach Service Managers, manage workflow and tools, and promote a safety‑focused culture that aligns with our values.

Qualifications

• Leadership experience: comfort leading leaders, supporting teams, and holding people accountable.
• Customer‑focused mindset: commitment to delivering a strong customer experience and building trusted relationships.
• Tech‑savvy: confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

Job description

RDO Equipment Co. is seeking a Service Operations Manager in Billings, MT to lead service teams, strengthen customer relationships, and drive the systems behind day‑to‑day success.

You’ll be at the center of leadership, accountability, and making a real impact. You will oversee service operations, coach Service Managers, manage workflow and tools, and promote a safety‑focused culture that aligns with our values.