Service Operations Leader: Drive Teams & Customer Impact

RDO Equipment Co.; Aberdeen (SD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

32% bonus potential

Comprehensive benefits

Job summary

RDO Equipment Co. in Aberdeen, SD is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and drive the systems behind day-to-day success.

You'll oversee service operations, coach Service Managers, manage scheduling and work orders, and promote safety and a culture of accountability. This role offers strong compensation, bonus potential, and a comprehensive benefits package.

Qualifications

• Leadership experience: ability to lead leaders, support teams, and hold people accountable.
• Customer-focused mindset with commitment to exceptional service.
• Tech-savvy with ability to learn new systems quickly.
• Industry experience is a plus, but learning support is provided.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Lead service operations to ensure efficiency, profitability, and alignment with benchmarks.
• Develop leaders by coaching Service Managers for performance and growth.
• Manage workflow with scheduling and work orders to meet financial goals.
• Strengthen customer relationships through proactive engagement.
• Champion safety and foster an accountable culture.
• Refer to full job description for complete duties.

Skills

Leadership experience

Customer-focused mindset

Tech savvy

Team development

Industry experience

Job description

RDO Equipment Co. in Aberdeen, SD is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and drive the systems behind day-to-day success.

You'll oversee service operations, coach Service Managers, manage scheduling and work orders, and promote safety and a culture of accountability. This role offers strong compensation, bonus potential, and a comprehensive benefits package.