Service Operations Manager

RDO Equipment Co.; Aberdeen (SD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

32% bonus potential

Comprehensive benefits

Job summary

RDO Equipment Co. in Aberdeen, SD is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and drive the systems behind day-to-day success.

You'll oversee service operations, coach Service Managers, manage scheduling and work orders, and promote safety and a culture of accountability. This role offers strong compensation, bonus potential, and a comprehensive benefits package.

Qualifications

• Leadership experience: ability to lead leaders, support teams, and hold people accountable.
• Customer-focused mindset with commitment to exceptional service.
• Tech-savvy with ability to learn new systems quickly.
• Industry experience is a plus, but learning support is provided.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Lead service operations to ensure efficiency, profitability, and alignment with benchmarks.
• Develop leaders by coaching Service Managers for performance and growth.
• Manage workflow with scheduling and work orders to meet financial goals.
• Strengthen customer relationships through proactive engagement.
• Champion safety and foster an accountable culture.
• Refer to full job description for complete duties.

Skills

Leadership experience

Customer-focused mindset

Tech savvy

Team development

Industry experience

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you'll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day to day success. If you're energized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What's In It For You:

• $80,000-$110,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

The RDO Equipment Co. Aberdeen store is in our Midwest Agriculture division, which sells and services John Deere agriculture machinery and parts. One of five stores in South Dakota, RDO's Aberdeen location primarily serves crop and livestock farmers in the surrounding areas. These individuals do the important work of feeding the world and value the partnership RDO provides from this location. Are you ready to join this growing team?

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required-we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Diverse product lines: Both agriculture and construction equipment.
• Supportive environment: Our team is committed to helping one another.
• New shop expansion: We've recently updated our shop with new square footage and equipment.
• Connected team environment: We get along great in Aberdeen and regularly get together outside of work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.