Service Operations Manager

RDO Equipment Co.; Bismarck (ND); Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

RDO Equipment Co. in Bismarck, ND, is seeking a Service Operations Manager to lead our service teams, strengthen customer relationships, and drive the systems behind day-to-day success. You will oversee service department operations, coach managers, and ensure efficient scheduling and tools to meet financial goals.

You will champion safety and culture while aligning with company values, with opportunities for growth within our Midwest construction stores and beyond.

Qualifikationen

• Leadership experience leading teams and driving performance.
• Customer-focused mindset with commitment to great service.
• Tech-savvy with ability to learn new systems quickly.
• Industry experience is a plus but not required; willingness to learn.
• Valid work authorization to work in the U.S. without sponsorship.

Aufgaben

• Lead service operations: oversee all aspects of service department to ensure efficiency and profitability.
• Develop leaders: coach and support Service Managers to drive performance and growth.
• Manage workflow and results: scheduling, work orders, and operational tools to meet goals.
• Strengthen customer relationships: proactively meet with customers to ensure satisfaction and trust.
• Champion safety and culture: lead safety efforts and foster an engaged, accountable work environment.

Kenntnisse

Leadership

Customer-focused

Tech-savvy

Industry experience

Work authorization

Jobbeschreibung

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Service Operations Manager

• Posted on October 26, 2026

Locations

Showing 1 location

• Focal Management
• Full-Time
• Requisition #: SERVI018788

Description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager,you’lllead high ‑ performing service teams, strengthen customer relationships, and drive the systems and processes behind day ‑ to ‑ day success. Ifyou’reenergized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In ItForYou:

• $80,000-$110,000 / year
• Competitive compensation to reflect your experience, leadership, and industryexpertise.
• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’renot just words on a wall –they’rehow we work, grow, and lead. Click here to learn more .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Bismarck, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Bismarck team supplies and services machinery from manufacturers like John Deere, Wirtgen and Vermeer. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Bismarck community and beyond.

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactivelymeetwith customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list ofduties and responsibilities, view thefull job description here .

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer ‑ focusedmindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech ‑ savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is aplus butnotrequired—we’llsupport your learning.
• Valid work authorization: Candidates must have valid work authorization and be able towork in the U.S. without company sponsorship.

WhyYou’llLove It Here:

• Training and development: RDO has a culture of training; this is present in Bismarck, where you’ll receive the training you need to succeed.
• Multiple product categories: In Bismarck, we sell and service equipment in categories like construction, mining and agriculture.
• Growth potential: You can grow here. RDO in Bismarck offers diverse options for growing within your career.
• Stability: Our Bismarck location has a large, stable customer base from farmers to contractors.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.