Service Manager: Lead Tech Team & Customer Success

R.D. Offutt Company; Grand Forks (ND); On-site; USD 65,000 - 85,000; Full time

Job summary

RDO Equipment Co. in Grand Forks, ND is seeking a Service Manager to lead a team of technicians, manage work orders, oversee scheduling, and build strong customer relationships within a busy service shop.

You will drive day-to-day operations to ensure accuracy, efficiency, and safety, while mentoring technicians and coordinating with parts and service teams. This role emphasizes delivering world-class service during repairs, maintaining clear communication with customers, and creating a

Qualifications

• Leadership abilities to step into a leadership role with a desire to learn and grow.
• Customer service skills to deliver top-notch customer experiences.
• Tech-savvy with comfort using computers and learning new systems.
• Experience in the industry is a plus, but not required—learning support provided.
• Strong written and verbal communication skills.
• Thrives in a fast-moving environment with shifting priorities.
• Must have valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Managing Work Orders: Opening/closing orders, tracking progress, ensuring smooth operation.
• Scheduling and Workflow Management: Assigning technicians to jobs, managing schedules and workflows.
• Deliver top-notch service to customers: Communicate clearly and respectfully during repairs.
• Communication: Keep team and customers aligned to ensure smooth operations.
• Team Management and Development: Lead and mentor technicians, support growth and resolve issues.
• Customer Service and Relationship Building: Build strong relationships and deliver a world-class experience.
• For a complete list of duties, view the full job description here.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Valid Work Authorization

Job description

RDO Equipment Co. in Grand Forks, ND is seeking a Service Manager to lead a team of technicians, manage work orders, oversee scheduling, and build strong customer relationships within a busy service shop.

You will drive day-to-day operations to ensure accuracy, efficiency, and safety, while mentoring technicians and coordinating with parts and service teams. This role emphasizes delivering world-class service during repairs, maintaining clear communication with customers, and creating a