Service Operations Leader: Elevate Efficiency & Customer Trust

Idahoan Foods, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Values-driven culture

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Operations Manager to lead high‑performing service teams, strengthen customer relationships, and drive the systems that fuel day‑to‑day success.

You’ll oversee service department operations, coach Service Managers, optimize scheduling and work orders, and champion safety and a strong, accountable culture aligned with our values. If you excel at leadership and impact, this is your role.

Qualifications

• Leadership experience leading leaders, supporting teams, and driving accountability.
• Customer-focused mindset with strong relationship-building and communication.
• Tech-savvy with the ability to learn new tools quickly.
• Industry experience is a plus but not required—learning support is provided.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Oversee all service department operations to ensure efficiency, profitability, and benchmarks.
• Coach Service Managers to drive performance and growth.
• Ensure scheduling, work orders, and tools meet workflow and financial goals.
• Proactively meet customers to ensure satisfaction and growth.
• Lead safety efforts and foster an accountable, value-driven culture.

Skills

Leadership

Customer-focused

Tech-savvy

Industry experience

Work authorization

Job description

RDO Equipment Co. in Fort Worth, TX is seeking a Service Operations Manager to lead high‑performing service teams, strengthen customer relationships, and drive the systems that fuel day‑to‑day success.

You’ll oversee service department operations, coach Service Managers, optimize scheduling and work orders, and champion safety and a strong, accountable culture aligned with our values. If you excel at leadership and impact, this is your role.