Service Operations Leader: Drive Performance & Growth

RDO Equipment Co.; Imperial (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Operations Manager to lead high performing service teams in Imperial and Indio, strengthening customer relationships, and driving the systems behind day-to-day success.

If you’re energized by leadership, accountability, and making a real impact, this role puts you at the center of our Southwest agriculture division, where you’ll guide scheduling, safety, and performance to deliver world-class service.

Qualifications

• Leadership experience:Comfort leading leaders, supporting teams, and holding people accountable.
• Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership experience

Customer-focused

Tech-savvy

Industry experience

Work authorization

Job description

RDO Equipment Co. is seeking a Service Operations Manager to lead high performing service teams in Imperial and Indio, strengthening customer relationships, and driving the systems behind day-to-day success.

If you’re energized by leadership, accountability, and making a real impact, this role puts you at the center of our Southwest agriculture division, where you’ll guide scheduling, safety, and performance to deliver world-class service.