Service Operations Manager

RDO Equipment Co.; Fort Worth (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

32% bonus potential

Comprehensive benefits package

Meals for our team

Annual Ranger game with all-you-can-ea

Holiday parties

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Operations Manager to lead high-performing service teams and optimize day-to-day operations. You will drive profitability, champion safety, and strengthen customer relationships while aligning with our company benchmarks.

In this role you will coach Service Managers, oversee scheduling and work orders, and ensure accurate use of operational tools. A leadership mindset and industry know-how will help you grow our service capabilities and

Qualifications

• Leadership experience coaching and developing service managers.
• Customer-focused mindset and relationship-building.
• Proficiency with computers and service tools; quick learner.
• Industry familiarity preferred; training provided.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Lead service operations: oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: coach and support Service Managers to drive performance and growth.
• Manage workflow and results: ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership experience

Customer focus

Tech savvy

Industry experience

Valid work authorization

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you'll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day to day success. If you're energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. Don't wait-apply today.

What's In It For You:

• $85,000-$115,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Fort Worth and make your impact today.

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required—we'll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Open-door policy: We don't like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
• Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
• Safe environment: We have a mandatory safety meeting every morning. We have an "If you see something, say something" mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
• Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
• Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
• Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.