Service Operations Leader: Drive Efficiency & Growth

RDO Equipment Co.; Idaho Falls (ID); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Salary $100k-$120k

Bonus 32%

Competitive benefits

Great culture

Supportive management

Job summary

RDO Equipment Co. in Idaho Falls seeks a Service Operations Manager to lead high-performing service teams, deepen customer relationships, and drive the systems behind daily success.

This role centers on leadership, accountability, and real impact within our service operations. You will oversee day-to-day operations, develop leaders, manage workflow and results, strengthen customer relationships, and champion safety and culture aligned with our core values.

Qualifications

• Leadership experience leading service teams.
• Strong customer service mindset and relationship building.
• Proficient with computers and service management systems.
• Industry knowledge in heavy equipment or related field preferred.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Oversee service department operations for efficiency and profitability.
• Develop and coach Service Managers for performance.
• Manage scheduling, work orders, and tools to meet goals.
• Strengthen customer relationships and drive growth.
• Champion safety and uphold company values.

Skills

Leadership experience

Customer-focused mindset

Tech-savvy

Industry experience

Valid work authorization in US

Job description

RDO Equipment Co. in Idaho Falls seeks a Service Operations Manager to lead high-performing service teams, deepen customer relationships, and drive the systems behind daily success.

This role centers on leadership, accountability, and real impact within our service operations. You will oversee day-to-day operations, develop leaders, manage workflow and results, strengthen customer relationships, and champion safety and culture aligned with our core values.