Service Manager: Lead Tech Team & Customer Experience

Idahoan Foods, LLC; North Dakota; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Core values

Job summary

RDO Equipment Co. in the United States is seeking a Service Manager to lead a team of technicians, oversee work orders and scheduling, and build strong customer relationships. You’ll create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, communication, and a proactive approach to problem-solving in a fast-paced setting. The role emphasizes leadership, teamwork, and a customer‑first approach in a fast-paced setting.

Qualifications

• Leadership abilities and willingness to grow.
• Strong customer service orientation.
• Comfort with computers and new systems.
• Experience in our industry is a plus, but not required.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment.
• Valid work authorization in the U.S.

Responsibilities

• Manage work orders from opening to closing.
• Schedule technicians and manage workflows.
• Deliver high-quality service to customers during repairs.
• Maintain clear communication with customers and team.
• Lead and develop the technical team.
• Build lasting customer relationships.
• Refer to full job description for more duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Fast-paced

Job description

RDO Equipment Co. in the United States is seeking a Service Manager to lead a team of technicians, oversee work orders and scheduling, and build strong customer relationships. You’ll create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, communication, and a proactive approach to problem-solving in a fast-paced setting. The role emphasizes leadership, teamwork, and a customer‑first approach in a fast-paced setting.