Service Manager: Lead Tech Team & Smooth Scheduling

Idahoan Foods, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Manager to lead a talented team of technicians. You will manage work orders, oversee scheduling, and build strong customer relationships while creating a supportive, productive shop environment.

This role emphasizes leadership, communication, and delivering high-quality service. You will drive process improvements, coordinate with customers and team, and ensure timely repairs. Valid U.S. work authorization is required.

Qualifications

• Experience leading technicians or service teams.
• Ability to manage work orders and scheduling.
• Strong communicator with customers and internal teams.
• Willingness to learn and adapt in a fast-paced environment.
• Valid work authorization to work in the U.S.

Responsibilities

• Manage Work Orders: open/close orders and track progress.
• Scheduling and Workflow Management: assign techs to jobs efficiently.
• Deliver top-notch service to customers during repairs.
• Communicate clearly with customers and team to keep everyone aligned.
• Lead and develop a high-performing service team.

Skills

Team leadership

Customer service

Scheduling

Communication

Tech-savvy

Job description

RDO Equipment Co. in Fort Worth, TX is seeking a Service Manager to lead a talented team of technicians. You will manage work orders, oversee scheduling, and build strong customer relationships while creating a supportive, productive shop environment.

This role emphasizes leadership, communication, and delivering high-quality service. You will drive process improvements, coordinate with customers and team, and ensure timely repairs. Valid U.S. work authorization is required.