Service Manager: Lead Tech Team & Operations

RDO Equipment Co.; Aberdeen (SD); On-site; USD 60,000 - 85,000; Full time

Job summary

RDO Equipment Co. in Aberdeen seeks a Service Manager to lead a skilled team of technicians, manage work orders, oversee scheduling, and build strong customer relationships in a fast-paced shop environment.

You will drive top-notch service by coordinating workflows, communicating clearly with customers and team members, and developing your crew to deliver a world-class experience every day. This role offers growth within a values-driven culture, competitive pay, and a comprehensive benefits

Qualifications

• Leadership abilities to guide a technical team.
• Strong customer-service orientation.
• Comfort with computers and new systems.

Responsibilities

• Manage work orders: open/close, track progress, ensure smooth operations.
• Schedule and assign technicians to jobs; optimize workflows.
• Deliver top-notch service by communicating clearly and timely with customers during repairs.
• Coordinate team activities and development to build a strong crew.
• Foster customer relationships and ensure a world-class service experience.
• Refer to full job description for complete duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Job description

RDO Equipment Co. in Aberdeen seeks a Service Manager to lead a skilled team of technicians, manage work orders, oversee scheduling, and build strong customer relationships in a fast-paced shop environment.

You will drive top-notch service by coordinating workflows, communicating clearly with customers and team members, and developing your crew to deliver a world-class experience every day. This role offers growth within a values-driven culture, competitive pay, and a comprehensive benefits