Service Operations Leader – Drive Profit & Customer Experience

United Ag & Turf; Sulphur Springs (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401K with company match

Paid Holiday and Paid Time Off

Job summary

United Ag & Turf is seeking a Service Department Manager to maximize service profitability by optimizing department processes and staffing. The role focuses on budgeting, marketing, and coordinating events to drive service labor sales while maintaining internal controls.

The position requires 3+ years in Service Department operations, strong customer service, and the ability to work extended hours, including weekends. Familiarity with John Deere products and financial oversight is expected.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient with Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Skills

Service operations

MS Office

Communication

John Deere knowledge

Financial principles

Report analysis

Flexibility

Customer service

Education

High School Diploma or equivalent

Job description

United Ag & Turf is seeking a Service Department Manager to maximize service profitability by optimizing department processes and staffing. The role focuses on budgeting, marketing, and coordinating events to drive service labor sales while maintaining internal controls.

The position requires 3+ years in Service Department operations, strong customer service, and the ability to work extended hours, including weekends. Familiarity with John Deere products and financial oversight is expected.