Service Operations Manager - Agricultural Equipment

United Ag & Turf; Terrell (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay Plus Bonus

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

Job summary

United Ag & Turf is seeking a Service Department Manager to lead service operations across the dealership. You will develop processes, manage staffing, and drive profitability while ensuring top-tier customer satisfaction.

Responsibilities include budgeting, marketing of service, coordinating clinics, and ensuring repair quality, safety and efficient scheduling. The role demands leadership, strong communication, and a hands-on approach to exceed department goals.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient in Microsoft Office and internet use.
• Excellent written and verbal communication.
• Familiar with John Deere and competitive products.
• Understanding of financial principles in service operations.
• Ability to analyze internal reports.
• Willing to work extended hours and weekends.
• Strong customer service skills.
• High School Diploma or equivalent.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Skills

Service department management

Customer service

Communication skills

Analytical ability

John Deere familiarity

Flexibility

Financial principles

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet proficiency

Job description

United Ag & Turf is seeking a Service Department Manager to lead service operations across the dealership. You will develop processes, manage staffing, and drive profitability while ensuring top-tier customer satisfaction.

Responsibilities include budgeting, marketing of service, coordinating clinics, and ensuring repair quality, safety and efficient scheduling. The role demands leadership, strong communication, and a hands-on approach to exceed department goals.