Service Operations Lead: Grow Profit & Customer Experience

United Ag & Turf; Crockett (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary plus bonus

401K Match

Health Benefits

Paid Holidays and Paid Time Off

Job summary

United Ag & Turf is seeking a Service Operations Manager to optimize the Service Department workflows, maximize service labor sales, and control expenses while mentoring staff to deliver exceptional customer experiences across Texas locations.

The role requires leadership, strong communication, and practical knowledge of John Deere products; the team focuses on timely work orders, warranty processing, and effective client interactions to uphold the dealership’s standards.

Qualifications

• 1+ years of experience in Service Department operations.
• Proficiency with Microsoft Office and internet-based tools.
• Excellent written and verbal communication.
• Ability to lead a team and hold people accountable.
• Familiar with John Deere and competitive products.
• Understanding of financial principles related to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends as needed.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Manage the entire work order cycle from generation through closing and invoicing.
• Sell service labor and parts ensuring technicians are productive to meet budgets and goals.
• Collaborate with Service Manager to identify and implement process improvements.
• Communicate and enforce effective Service Department processes for customer satisfaction.
• Schedule and assign jobs to employees based on skills and knowledge.
• Review work orders for accuracy prior to billing.
• Ensure warranty and product improvement programs are completed on time.
• Maintain tools, equipment, and vehicles in good working order.
• Coach and develop staff, fostering growth and capability.
• Participate in company training to advance knowledge and skills.
• Maintain positive relationships with peers and management to uphold team standards.

Skills

Team leadership

Communication

Microsoft Office

Customer service

Analytical skills

Education

High School Diploma or equivalent

Tools

John Deere familiarity

Job description

United Ag & Turf is seeking a Service Operations Manager to optimize the Service Department workflows, maximize service labor sales, and control expenses while mentoring staff to deliver exceptional customer experiences across Texas locations.

The role requires leadership, strong communication, and practical knowledge of John Deere products; the team focuses on timely work orders, warranty processing, and effective client interactions to uphold the dealership’s standards.