Service Operations Lead - Equipment Dealership

United Ag & Turf; Bryan (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401K match

Health benefits

Paid holidays

PTO

Job summary

United Ag & Turf in Bryan, AL seeks an experienced Service Operations Manager to optimize the Service Department workflows, drive labor sales, and ensure exceptional customer satisfaction across all locations. You will schedule jobs, coach staff, monitor warranties, and collaborate with the Service Manager to improve processes while maintaining strong teamwork and a professional image.

This role requires at least 1 year in service operations, knowledge of John Deere products, and a

Qualifications

• 1+ years experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office.
• Ability to write and speak effectively to individuals and groups.
• Ability to effectively lead a team and hold people accountable.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends as needed.
• Excellent customer service skills.

Responsibilities

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Actively coaches, develops and helps employees grow their capabilities.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with company Core Values

Skills

Customer service

Leadership

Communication

Team management

Financial awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

United Ag & Turf in Bryan, AL seeks an experienced Service Operations Manager to optimize the Service Department workflows, drive labor sales, and ensure exceptional customer satisfaction across all locations. You will schedule jobs, coach staff, monitor warranties, and collaborate with the Service Manager to improve processes while maintaining strong teamwork and a professional image.

This role requires at least 1 year in service operations, knowledge of John Deere products, and a