Service Operations Manager

United Ag and Turf; Sulphur Springs (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay Plus Bonus

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

Job summary

United Ag & Turf is seeking an experienced Service Department leader to drive efficient operations across our Texas locations. You will oversee processes, budgeting, and service marketing to maximize profitability while delivering exceptional customer experience.

The role requires 3+ years in service operations, fluency with Microsoft Office, and the ability to analyze reports. John Deere knowledge is a plus; willingness to work extended hours and weekends is expected.

Qualifications

• 3+ years experience in Service Department operations.
• Microsoft Office proficiency.
• Clear written and verbal communication skills.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles related to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Job description

United Ag & Turf is seeking an experienced Service Department leader to drive efficient operations across our Texas locations. You will oversee processes, budgeting, and service marketing to maximize profitability while delivering exceptional customer experience.

The role requires 3+ years in service operations, fluency with Microsoft Office, and the ability to analyze reports. John Deere knowledge is a plus; willingness to work extended hours and weekends is expected.