Service Operations Manager - Grow Profit & Lead Team

Ag-Pro Companies; Waycross (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Ag-Pro Companies in Georgia seeks a Service Department Manager to lead dealership service operations, optimize processes, and drive profitable labor sales while controlling expenses. The role focuses on recruiting and developing staff, coordinating marketing events, and ensuring top-quality service and customer satisfaction across internal and external clients.

Candidates should have 3+ years in service operations, strong communication, and familiarity with John Deere products; high school

Qualifications

• 3+ years experience in Service Department operations
• Ability to use Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget in alignment with organizational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Service department operations

Customer service

Microsoft Office

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Ag-Pro Companies in Georgia seeks a Service Department Manager to lead dealership service operations, optimize processes, and drive profitable labor sales while controlling expenses. The role focuses on recruiting and developing staff, coordinating marketing events, and ensuring top-quality service and customer satisfaction across internal and external clients.

Candidates should have 3+ years in service operations, strong communication, and familiarity with John Deere products; high school