Service Operations Manager — Growth & Customer Experience

United Ag and Turf; Terrell (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay Plus Bonus

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

Job summary

United Ag & Turf seeks a Service Department Manager to optimize operations across our dealership. You will lead processes that ensure high customer satisfaction, set annual goals and budgets, and drive a proactive service marketing plan to grow labor sales.

Responsibilities include coordinating clinics, processing warranty claims, and scheduling technicians. Strong communication, cost control and JD product knowledge are essential for success.

Qualifications

• Excellent customer service skills required.
• Ability to write and speak effectively to individuals and groups.
• Ability to analyze and interpret internal reports.
• Familiar with John Deere and competitive products.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills

Customer service

Communication

Analytical skills

John Deere familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

United Ag & Turf seeks a Service Department Manager to optimize operations across our dealership. You will lead processes that ensure high customer satisfaction, set annual goals and budgets, and drive a proactive service marketing plan to grow labor sales.

Responsibilities include coordinating clinics, processing warranty claims, and scheduling technicians. Strong communication, cost control and JD product knowledge are essential for success.