Service Operations Leader: Coaching, Growth & Customer Excellence

Hobart Food Equipment and Service; Manchester (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Hobart Service is seeking a Service Manager to guide a technical field service team and drive exceptional customer experiences across the Manchester, NH area. You will coach technicians, oversee installations and maintenance, and ensure adherence to company policies while aiming for revenue growth and quality service.

The role requires strong leadership, budgeting knowledge, KPI tracking, and a customer-focused mindset to maintain高 service levels and team engagement.

Qualifications

• Leadership and development of a field/service team.
• Experience managing budgets, KPI tracking, and customer metrics.
• Strong communication and coaching abilities.

Responsibilities

• Lead a technical field service team to provide high-level service and customer satisfaction.
• Coach technicians on installations, maintenance, warranty, and emergency visits.
• Monitor KPIs, employee engagement, and branch profitability.

Skills

Leadership

Time Management

Communication Skills

Customer Service

Continuous Improvement

Education

High school diploma or GED + 4 years experience

Associates/Bachelors Degree + 1-3 years experience

Tools

Excel

Windows

Job description

Hobart Service is seeking a Service Manager to guide a technical field service team and drive exceptional customer experiences across the Manchester, NH area. You will coach technicians, oversee installations and maintenance, and ensure adherence to company policies while aiming for revenue growth and quality service.

The role requires strong leadership, budgeting knowledge, KPI tracking, and a customer-focused mindset to maintain高 service levels and team engagement.