Service Operations Manager

Masiello Employment Services; Keene (NH); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Health Savings Account (HSA)

Long-Term Disability

Employee entertainment discounts

Advancement potential

Job summary

Our client in Keene, NH is seeking a Service Operations Manager to balance customer service, team coordination, and operational management. You will support field technicians, improve service delivery, and drive growth across the New England region.

This full-time role offers a Monday–Friday schedule with flexible daily start times, comprehensive Health, Dental, Life, and Disability insurance, and a path for advancement within a growing organization.

Qualifications

• Experience in operations management or related leadership role.
• Strong organizational skills to manage multiple priorities.
• Excellent communication and customer service skills.
• Experience with scheduling, CRM, dispatch, or service management systems.
• Ability to solve problems and move projects forward.
• Experience collaborating with cross-functional teams.
• College degree preferred; equivalent experience will be considered.

Responsibilities

• Oversee daily service operations and coordinate activities among technicians, vendors, and internal teams.
• Manage scheduling, resource allocation, and service workflows to meet customer commitments.
• Serve as a primary contact for customer service communications and issue resolution.
• Monitor work orders, documentation, and service completion to support billing processes.
• Support and mentor field personnel while promoting accountability and high service standards.
• Coordinate equipment, parts, inventory, and logistics to ensure service readiness.
• Identify process improvements that enhance efficiency and customer satisfaction.

Skills

Operations management

Organizational skills

Communication

Customer service

Cross-functional collaboration

Problem solving

Education

College degree preferred

Tools

CRM

Dispatch systems

Service management systems

Job description

Service Operations Manager

Our client, a growing industrial service organization in the Keene, NH area, is seeking to hire a Service Operations Manager for a direct hire opportunity. This is an excellent opportunity for a highly organized leader who enjoys balancing customer service, team coordination, and operational management. You'll play a key role in supporting field technicians, improving service delivery, and helping drive continued growth throughout the New England region.

Qualifications

• Experience in operations management, service coordination, customer support, or a related leadership role
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent communication and customer service skills
• Experience working with scheduling, CRM, dispatch, or service management systems preferred
• Ability to solve problems, remove obstacles, and keep projects moving forward
• Comfortable working with cross-functional teams in a fast-paced environment
• College degree preferred; equivalent experience will be considered

Benefits

• Salary range of $95,000 - $105,000 annually
• Full-time, Monday-Friday schedule with flexible daily start and end times
• Health Insurance
• Dental Insurance
• Life Insurance (company-paid premium equal to one year's salary)
• Short-Term Disability coverage
• Health Savings Account (HSA)
• Optional Long-Term Disability coverage
• Employee entertainment discounts
• Opportunity to join a stable, growing organization with advancement potential

Duties and responsibilities

• Oversee daily service operations and coordinate activities among technicians, vendors, and internal teams
• Manage scheduling, resource allocation, and service workflows to ensure customer commitments are met
• Serve as a primary contact for customer service communications and issue resolution
• Monitor work orders, documentation, and service completion to support efficient billing processes
• Support and mentor field personnel while promoting accountability and high service standards
• Coordinate equipment, parts, inventory, and logistics to ensure service readiness
• Identify process improvements that enhance efficiency, communication, and customer satisfaction