Service Manager — Field Team Leader & Growth Driver

Hobart Food Equipment and Service; Jackson (MS); On-site; USD 65,000 - 98,000; Full time

Job summary

Hobart Service is seeking a Service Manager to lead a highly technical field service team and partner with the branch to grow service revenue. You will coach technicians, ensure safety and quality, and collaborate with dispatch, parts, and administration to deliver exceptional customer experience.

The role requires strong leadership, operations oversight, and the ability to travel up to 50% across the branch territory. High school diploma or GED plus relevant experience is required.

Qualifications

• Leadership and team development across a field service team.
• Strong customer-facing skills and conflict resolution.
• Experience coaching technicians and improving service quality.
• Understanding of KPIs, budgets, and P&L considerations.

Responsibilities

• Develop, manage, and coach a technical field service team.
• Support with installations, maintenance, warranty and emergency visits.
• Provide coaching on products, procedures, and customer service.
• Aim to exceed customer satisfaction and grow service revenue.

Skills

Leadership

Coaching

Customer service

Communication

Strategic planning

Education

High school diploma or GED

Associates/Bachelors degree

Tools

Microsoft Office

Job description

Hobart Service is seeking a Service Manager to lead a highly technical field service team and partner with the branch to grow service revenue. You will coach technicians, ensure safety and quality, and collaborate with dispatch, parts, and administration to deliver exceptional customer experience.

The role requires strong leadership, operations oversight, and the ability to travel up to 50% across the branch territory. High school diploma or GED plus relevant experience is required.