Field Service Operations Leader

Hobart Services; Jackson (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Hobart Service in the United States seeks a Service Manager to lead a skilled field service team, coach technicians, and drive customer satisfaction. This role is charged with ensuring adherence to company policies, overseeing branch operations, and coordinating with dispatch, parts, and administration to boost service revenue and quality.

You will manage coaching, training, and performance, while aligning service activities with profitability and safety standards.

Qualifications

• High school diploma or GED with 4+ years of relevant experience.
• 1-3 years of relevant experience with an Associate/Bachelor’s degree or higher.
• Previous management experience required.

Responsibilities

• Developing, maintaining, and managing a highly technical field service team.
• Support technicians with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.
• Providing coaching and training on products, procedures, service repair techniques, and customer service.
• Meeting or exceeding customer satisfaction results.
• Talent development and increasing employee retention and engagement.
• Collaborate with Dispatch, Parts, and Administration to achieve highest customer satisfaction.

Skills

Leadership

Communication

Time Management

Customer Service

Problem Solving

Education

High school diploma or GED

Associate’s/Bachelor’s Degree

Tools

Microsoft Office

Job description

Hobart Service in the United States seeks a Service Manager to lead a skilled field service team, coach technicians, and drive customer satisfaction. This role is charged with ensuring adherence to company policies, overseeing branch operations, and coordinating with dispatch, parts, and administration to boost service revenue and quality.

You will manage coaching, training, and performance, while aligning service activities with profitability and safety standards.