Senior Field Service Manager — Commercial Operations

Australia-Employment; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus (10-20%)

Job summary

Jobot is seeking a Service Manager to lead day-to-day field service operations in a growing commercial services organization. You will directly supervise technicians, manage dispatch, and drive safety, productivity, and customer satisfaction on-site in Fairhaven, MA.

The role focuses on staffing, scheduling, KPI tracking, and process improvements, with a strong emphasis on leadership and customer interaction. A competitive base salary and bonus opportunities accompany responsibilities and growth.

Qualifications

• Leadership experience in a field service environment
• Experience directly managing technicians or skilled trades employees
• Strong understanding of service dispatch, scheduling, and workforce planning
• Customer-facing experience, including handling escalations and resolving service issues

Responsibilities

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and overall service KPIs
• Ensure service calls are completed safely, efficiently, and according to customer expectations
• Work directly with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service technology
• Ensure accurate documentation, reporting, and completion of service records
• Identify operational bottlenecks and implement process improvements
• Maintain OSHA and company safety compliance across field operations
• Partner with branch leadership on staffing, financial performance, customer retention, and operational goals
• Track and report service KPIs and labor-hour performance

Skills

Leadership

Field service

Dispatch scheduling

NetSuite

OSHA knowledge

Customer service

KPI tracking

People management

Tools

NetSuite

Job description

Jobot is seeking a Service Manager to lead day-to-day field service operations in a growing commercial services organization. You will directly supervise technicians, manage dispatch, and drive safety, productivity, and customer satisfaction on-site in Fairhaven, MA.

The role focuses on staffing, scheduling, KPI tracking, and process improvements, with a strong emphasis on leadership and customer interaction. A competitive base salary and bonus opportunities accompany responsibilities and growth.