Field Service Manager: Lead Techs & Operations (On-Site)

Jobot; Providence (RI); On-site; USD 95,000 - 110,000; Full time

Job summary

Jobot is seeking a Field Service Manager to lead our field service technicians in Fairhaven, MA, ensuring top service, on-site operations, and customer happiness.

The role requires at least 5 years in a similar position, experience with dock door installations, ERP, HVAC, and dispatching. You will drive performance in a hands-on leadership role within a fast-growing national provider.

Qualifications

• Minimum of 5 years of experience as a Field Service Manager in engineering or a similar role.
• Proven experience in Dock Door Installation, Loading Dock Equipment, ERP, HVAC, Field Technician, Dispatching and Scheduling, Repair, Wiring, and Installation.

Responsibilities

• Manage, train, and lead a team of field service technicians, ensuring the highest levels of performance and productivity.
• Oversee all service operations, including dock door installations, loading dock equipment operations, ERP systems, HVAC, and more.
• Coordinate and manage dispatching and scheduling of service technicians to ensure timely and efficient service delivery.
• Monitor and ensure that all repairs, wiring, and installations are performed to the highest standards of quality and safety.
• Work closely with customers to understand their needs and ensure their satisfaction, addressing any issues or concerns promptly and professionally.
• Develop and implement strategies for improving service operations, identifying areas of improvement and potential growth opportunities.
• Maintain detailed records of service operations, including technician performance, customer feedback, and service issues, using this data to drive continuous improvement.
• Ensure compliance with all company policies and industry regulations, promoting a culture of safety and professionalism within the team.

Skills

Team leadership

Customer service

Problem solving

Effective communication

Tools

ERP systems

Job description

Jobot is seeking a Field Service Manager to lead our field service technicians in Fairhaven, MA, ensuring top service, on-site operations, and customer happiness.

The role requires at least 5 years in a similar position, experience with dock door installations, ERP, HVAC, and dispatching. You will drive performance in a hands-on leadership role within a fast-growing national provider.