Field Service Manager: Lead Tech Teams & Service Excellence

Evident Process Heat and Power; Springfield (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Evident Process Heat and Power in Springfield, New Jersey, United States, is seeking a Field Service Manager to lead and support our team of field service technicians. This role focuses on mentoring, coordinating field operations, and acting as the main liaison between customers and the company.

The ideal candidate will have hands-on field service experience, strong organizational and communication skills, and a commitment to customer satisfaction, safety, and continuous improvement.

Qualifications

• Strong background as a field service technician (industrial equipment, process systems, or similar).
• Excellent organizational, scheduling, and problem-solving skills.
• Clear and professional written and verbal communication abilities.
• Customer service mindset and ability to build strong relationships.

Responsibilities

• Supervise and mentor field service technicians, providing guidance, coaching, and technical support.
• Coordinate and schedule field service work, ensuring timely response to customer needs.
• Serve as the primary point of contact for customers regarding field service work and communicate status.
• Identify opportunities to improve field service efficiency, safety, and quality.

Skills

Leadership

Organization

Communication

Customer service mindset

Tools

ERP software

Microsoft Office

Job description

Evident Process Heat and Power in Springfield, New Jersey, United States, is seeking a Field Service Manager to lead and support our team of field service technicians. This role focuses on mentoring, coordinating field operations, and acting as the main liaison between customers and the company.

The ideal candidate will have hands-on field service experience, strong organizational and communication skills, and a commitment to customer satisfaction, safety, and continuous improvement.