Service Manager

Rise Technical; Windsor (CT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Performance bonus

Manufacturer training

Progression opportunities

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Job summary

Rise Technical in Windsor, CT is seeking a Service Manager to lead regional service operations across MA, CT and RI, overseeing a 13-person technicians team and coordinating reactive breakdowns, planned maintenance, and customer visits.

This office-facing leadership role emphasizes planning, scheduling, and relationships with customers, with manufacturer training and clear progression as the territory expands.

Qualifications

• Service Supervisor/Manager background (field service or equipment service).
• Strong scheduling, planning and customer communication skills.
• CNC / machine tool exposure is beneficial.

Responsibilities

• Lead and coordinate a team of 13 field service technicians across MA / CT / RI.
• Plan and prioritize reactive repairs and scheduled maintenance.
• Customer-facing leadership role (site visits as needed, not hands-on servicing).

Skills

Scheduling

Planning

Customer communication

Leadership

Education

Leadership in field service

Tools

CNC / machine tools

Job description

$100,000 - $140,000 + 20-40% Bonus + Manufacturer Training + Progression + Medical + Dental + Life Insurance + Disability + 401K

Windsor, CT (Commutable from: Hartford, Springfield, New Haven, Bridgeport, New Britain, Manchester, Worcester, Providence)

Are you a Service Manager or Service Supervisor looking for a leadership role where you can take real ownership of a service region and progress into a bigger, long-term position as the territory expands?

Do you want a position where you will lead the day-to-day service operations across Massachusetts, Connecticut and Rhode Island, working closely with customers and a team of experienced technicians?

This employer is a well-established machine tool organization with a strong reputation in their market and a track record of growth and record sales. Due to continued expansion, they are looking to add a key leader to strengthen and develop their service coverage across the region.

In this role, you will manage and support a team of around 13 technicians, coordinating reactive breakdowns and planned work, prioritizing jobs, and ensuring customer expectations are met. You will be office and customer-facing rather than hands-on in the field, with the backing to develop your leadership and receive manufacturer training (including OEM training on CNC equipment where required).

This role would suit a Senior CNC Field Service Engineer, or a Service Supervisor or Service Manager from any background who wants to step up into a bigger regional leadership role, take ownership of planning and customer relationships, and progress as the territory develops over the next few years.

The Role:

• Lead and coordinate a team of 13 field service technicians across MA / CT / RI
• Plan and prioritize reactive repairs and scheduled maintenance
• Customer-facing leadership role (site visits as needed, not hands-on servicing)

The Person:

• Service Supervisor / Service Manager background (field service or equipment service environment)
• Strong scheduling, planning and customer communication skills
• Any CNC / machine tool exposure is beneficial, but not essential

Reference Number: BBBH280703