Service Operations Leader

Bobmooredodgechryslerjeep; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Bobmooredodgechryslerjeep seeks a Service Manager to oversee the service department's operations, ensuring profitability and a high level of customer service. You will supervise advisors, technicians, and support staff, manage hours, and meet with customers and factory personnel to resolve issues.

The role requires strong leadership, organization, and communication skills to drive productivity, dispatching, and compliance with safety and regulatory standards.

Qualifications

• Minimum High School Education or equivalent.
• 3-5 years' service department experience.
• Previous advisor, technician, or related management experience preferred.
• Valid driver's license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

Responsibilities

• Supervise the Service Department staff including advisors, technicians, cashiers, and service receptionists.
• Manage the sold and unsold hours.
• Meet with dissatisfied customers and factory personnel.
• Maintain high technician productivity with training programs and proper dispatching based on skill levels.
• Coordinate with the parts manager inventory stocking requirements to obtain a high level of service.
• Control expenses such as shop supplies and policy adjustments.
• Increase sales and gross profit by generating new business with mailing, coupons, and customer contact strategies.
• Control repair order flow and supervise open repair reports and work in process.
• Maintain conformity with government regulations such as OSHA safety, and hazardous waste disposal, enforce safety precautions specific to work area.
• Control the shop tool inventory and shop manuals, purchasing the most current items at the least amount of expense.
• Promote high customer satisfaction scores and retention percentages.
• Other responsibilities as assigned

Skills

Interpersonal skills

Time management

Organizational skills

Customer service focus

Communication skills

Education

High School education or equivalent

Job description

Bobmooredodgechryslerjeep seeks a Service Manager to oversee the service department's operations, ensuring profitability and a high level of customer service. You will supervise advisors, technicians, and support staff, manage hours, and meet with customers and factory personnel to resolve issues.

The role requires strong leadership, organization, and communication skills to drive productivity, dispatching, and compliance with safety and regulatory standards.