Service Operations Manager: Lead Teams & Delight Customers

Bertera Chrysler Jeep Dodge Ram; West Springfield (MA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation leave

Job summary

Bertera Chrysler Jeep Dodge Ram in West Springfield, Massachusetts is seeking a Service Manager to lead a team of technicians and support staff. The role includes managing operations in the service department, ensuring high quality and efficiency, and maintaining customer satisfaction standards.

The ideal candidate will have a minimum of 5 years of service management experience, strong technical skills, and exceptional customer service abilities. The position offers a competitive salary of $120K plus benefits including health insurance and retirement plans.

Qualifications

• Minimum of 5 years of experience in a service management role.
• Strong technical background and understanding of service processes.
• Exceptional customer service skills with a focus on building relationships.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Manage a team of service technicians and support staff.
• Develop strategies to optimize service department operations.
• Monitor performance of service technicians and conduct reviews.
• Ensure compliance with company policies and procedures.

Skills

Leadership skills

Problem-solving abilities

Customer service skills

Organizational skills

Technical background in service processes

Communication skills

Multitasking ability

Tools

Service management software

Microsoft Office

Job description

Bertera Chrysler Jeep Dodge Ram in West Springfield, Massachusetts is seeking a Service Manager to lead a team of technicians and support staff. The role includes managing operations in the service department, ensuring high quality and efficiency, and maintaining customer satisfaction standards.

The ideal candidate will have a minimum of 5 years of service management experience, strong technical skills, and exceptional customer service abilities. The position offers a competitive salary of $120K plus benefits including health insurance and retirement plans.