Automotive Service Manager: Lead Growth & CSI Excellence

M&L Chrysler Dodge Jeep Ram; Lexington (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident insurance

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to elevate our Service Department. The successful candidate will play a critical role in ensuring customer satisfaction, leading a team, and maintaining high service standards.

Ideal candidates will have at least 3 years of experience as a Service Manager, a strong focus on customer service, and a valid Driver's License. Attractive benefits include health insurance, paid vacation, and growth opportunities.

Qualifications

• Minimum of 3 years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• Clean and valid Driver's License required.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understand customers' requirements and concerns, matching them to service options.
• Keep customers informed during the service of their vehicle.
• Hire and supervise all service department personnel.
• Create goals for the department including marketing plan.
• Maintain high Customer Service Index (CSI) rating.

Skills

Customer service focus

Leadership

Communication

Education

High school diploma

Job description

M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to elevate our Service Department. The successful candidate will play a critical role in ensuring customer satisfaction, leading a team, and maintaining high service standards.

Ideal candidates will have at least 3 years of experience as a Service Manager, a strong focus on customer service, and a valid Driver's License. Attractive benefits include health insurance, paid vacation, and growth opportunities.