Automotive Service Advisor: Customer-Focused Repairs Leader

Bobmooredodgechryslerjeep; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Bobmooredodgechryslerjeep is seeking a Service Advisor to greet customers, document concerns, and drive repair order accuracy. You will monitor repair progress, communicate with customers and technicians, and coordinate maintenance reminders to enhance loyalty.

The role requires strong communication, multitasking, and the ability to work with warranty details and service targets in a fast-paced automotive environment.

Qualifications

• Interpersonal skills to build rapport with customers and coworkers.
• Strong time management to handle multiple service requests.
• Organizational skills to document concerns and track repair progress.
• Ability to set and achieve targets for service metrics.
• Excellent written and verbal communication for customers and team.
• Ability to multitask and prioritize tasks in a fast-paced shop.
• Teamwork skills to work with technicians and service staff.
• Attention to detail and a positive, can-do attitude.

Responsibilities

• Greet customers and carefully record concerns to generate a work order.
• Track status of open repair orders and update customers and technicians on approvals and delays.
• Obtain training on warranty coverage for each franchise.
• Make regular contact with previous customers and schedule maintenance reminders.
• Notify customers when parts arrive and schedule work appointments.
• Assist cashier in closing tickets and notifying customers when vehicles are ready for pickup.
• Explain charges to customers and report issues to the service manager.
• Strive to meet benchmarks for sales per repair order, gross profit, orders per day, and customer satisfaction.

Skills

Interpersonal

Time management

Organization

Goal achievement

Communication

Multi-tasking

Teamwork

Detail-oriented

Positive attitude

Education

High School Education

Job description

Bobmooredodgechryslerjeep is seeking a Service Advisor to greet customers, document concerns, and drive repair order accuracy. You will monitor repair progress, communicate with customers and technicians, and coordinate maintenance reminders to enhance loyalty.

The role requires strong communication, multitasking, and the ability to work with warranty details and service targets in a fast-paced automotive environment.