Automotive Service Manager

M&L Chrysler Dodge Jeep Ram; Lexington (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident insurance

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to elevate our Service Department. The successful candidate will play a critical role in ensuring customer satisfaction, leading a team, and maintaining high service standards.

Ideal candidates will have at least 3 years of experience as a Service Manager, a strong focus on customer service, and a valid Driver's License. Attractive benefits include health insurance, paid vacation, and growth opportunities.

Qualifications

• Minimum of 3 years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• Clean and valid Driver's License required.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understand customers' requirements and concerns, matching them to service options.
• Keep customers informed during the service of their vehicle.
• Hire and supervise all service department personnel.
• Create goals for the department including marketing plan.
• Maintain high Customer Service Index (CSI) rating.

Skills

Customer service focus

Leadership

Communication

Education

High school diploma

Job description

Are you looking for the next step in your career? M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to take our Service Department to the next level.

At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.