Automotive Service Manager — Lead Team, Grow Profits

Ed Morse Chrysler Dodge Jeep Ram - Muscatine; Muscatine (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K match

Health benefits

Training & travel

Paid time off

Holiday pay

Employee discounts

Referral program

Growth opportunities

Job summary

Ed Morse Chrysler Dodge Jeep Ram - Muscatine in the Quad Cities area (IA/IL) is seeking a Service Manager to lead the automotive service department. The role focuses on developing operations, controlling expenses, and driving labor sales while maintaining high customer satisfaction and team performance.

The ideal candidate will have 5+ years of service management experience in automotive settings, strong leadership, and the ability to work with automotive software and technicians.

Qualifications

• 5 years of Service Manager Experience in the automotive industry.
• Strong customer focus including negotiation and deescalation skills.
• Leadership ability to develop team members.
• Good automotive technical aptitude to work with technicians.
• Ability to learn and work with automotive software.
• Pre-employment background check and drug screening.
• Valid Driver’s License with clean driving record.

Responsibilities

• Develop service operations, gross profit, and expense control.
• Oversee daily operation of the automotive service department.
• Recruit, hire, train, and develop a team of automotive service professionals.
• Handle customer complaints promptly and with concern for the customer.
• Provide exceptional customer service and build loyalty.
• Increase labor sales and ensure proper servicing with technicians.
• Manage payroll and expenses to meet business changes.
• Ensure safety standards for a hazard-free work environment.

Skills

Customer focus

Leadership

Technical aptitude

Software literacy

Job description

Ed Morse Chrysler Dodge Jeep Ram - Muscatine in the Quad Cities area (IA/IL) is seeking a Service Manager to lead the automotive service department. The role focuses on developing operations, controlling expenses, and driving labor sales while maintaining high customer satisfaction and team performance.

The ideal candidate will have 5+ years of service management experience in automotive settings, strong leadership, and the ability to work with automotive software and technicians.