Automotive Service Manager: Lead & Delight Customers

Berteradodgechryslerjeep; Westfield (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Berteradodgechryslerjeep seeks an experienced automotive service leader to oversee daily operations in a fast-paced dealership service department. You will manage service advisors, technicians, and support staff to deliver efficient, high-quality service and exceptional customer experiences.

Responsibilities include monitoring repair orders, coordinating scheduling, and driving improvements in productivity and profitability while ensuring compliance with policies and safety standards.

Qualifications

• Previous experience in automotive service management, assistant management, or related leadership role.
• Strong knowledge of dealership service operations, customer service best practices, and repair order processes.
• Demonstrated ability to lead, coach, and motivate a team in a high-volume environment.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Working knowledge of service department performance metrics and operational reporting.
• Familiarity with dealership management systems and standard office software.
• High school diploma or equivalent required; additional education or manufacturer training is a plus.

Responsibilities

• Lead and manage day-to-day service department operations to ensure an efficient and customer-focused workflow.
• Oversee service advisors, technicians, and support staff to promote teamwork, accountability, and productivity.
• Monitor repair order progress, scheduling, and workflow to improve shop efficiency and customer turnaround time.
• Maintain strong customer relationships by addressing concerns professionally and resolving issues in a timely manner.
• Support team development through coaching, training, and performance feedback.
• Track departmental performance against key metrics, including customer satisfaction, labor sales, productivity, and profitability.
• Ensure compliance with dealership policies, manufacturer standards, safety procedures, and industry regulations.
• Collaborate with parts, sales, warranty, and administrative teams to support smooth operations.
• Review and approve estimates, repair recommendations, and warranty-related documentation as needed.
• Identify opportunities to improve processes, increase efficiency, and strengthen overall department performance.

Skills

Leadership

Customer service

Communication

Problem-solving

Coaching

Operational reporting

Team motivation

Automotive service management

Education

High school diploma or equivalent

Manufacturer training

Tools

Dealer management systems

Office software

Job description

Berteradodgechryslerjeep seeks an experienced automotive service leader to oversee daily operations in a fast-paced dealership service department. You will manage service advisors, technicians, and support staff to deliver efficient, high-quality service and exceptional customer experiences.

Responsibilities include monitoring repair orders, coordinating scheduling, and driving improvements in productivity and profitability while ensuring compliance with policies and safety standards.