Director of Service Operations

Paycom - ATS; Metairie (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Service Manager oversees the dealership's service department and drives performance through budgeting, training, and strong leadership. You will set goals, monitor progress, and ensure top-tier customer service while maintaining compliance with regulations.

Responsibilities include staffing, coaching, scheduling, and collaborating with customers to promote repeat business and high-quality repairs. A proactive, professional appearance and strong problem-solving skills are essential.

Qualifications

• Proven ability to lead a service department and build a high-performing team.
• Excellent communication and customer engagement skills.
• Experience in budgeting and scheduling for a service operation.
• Ability to train and coach staff to meet performance standards.

Responsibilities

• Forecasts department goals and drives to meet them.
• Hires, trains, coaches, and monitors staff performance.
• Prepares and administers the service budget.
• Maintains reporting systems and quality control measures.
• Develops marketing plans to promote service and upsell.

Skills

Strong communication

Customer engagement

Team leadership

Planning & recruiting

Stress resilience

Job description

The Service Manager oversees the dealership's service department and drives performance through budgeting, training, and strong leadership. You will set goals, monitor progress, and ensure top-tier customer service while maintaining compliance with regulations.

Responsibilities include staffing, coaching, scheduling, and collaborating with customers to promote repeat business and high-quality repairs. A proactive, professional appearance and strong problem-solving skills are essential.