Service Operations Lead: Equipment & Tech Team

Alfred Kärcher SE & Co. KG; United States; Sur place; USD 88 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Paid Holidays

Flexible PTO

HAS, FSA and 401K

Disability insurance

Résumé du poste

Alfred Kärcher SE & Co. KG in the United States seeks a Service Operations Manager to lead the service admin and shop technicians, ensuring rapid assignment of requests and driving productivity.

A strong mechanical background and ERP experience are essential, with hands-on troubleshooting and travel when needed. You will manage daily operations, optimize scheduling, and promote maintenance revenue while supporting remote customers and third-party providers.

Qualifications

• Strong mechanical background and practical experience with municipal equipment, tractors, sidewalk machines, or sweepers.
• Proven experience leading a service department, with team leadership, fleet management, and shop organization.
• High computer proficiency with ERP systems such as SAP Business One or Reynolds & Reynolds.
• Advanced diagnostic acumen and the ability to perform hands-on mechanical tasks as needed.
• Passport for travel and flexibility to work extended seasonal hours (Oct–Apr).

Responsabilités

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and ongoing training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

Connaissances

Mechanical background

Service department leadership

ERP proficiency

Diagnostic acumen

Travel readiness

Seasonal hours flexibility

Outils

SAP Business One

Reynolds & Reynolds

Description du poste

Alfred Kärcher SE & Co. KG in the United States seeks a Service Operations Manager to lead the service admin and shop technicians, ensuring rapid assignment of requests and driving productivity.

A strong mechanical background and ERP experience are essential, with hands-on troubleshooting and travel when needed. You will manage daily operations, optimize scheduling, and promote maintenance revenue while supporting remote customers and third-party providers.