Service Manager: Lead Service Ops & Customer Success

Alta Equipment Company; Berlin (CT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical, Dental, Vision insurance

401(k) with match

Paid time off

10 paid holidays

Weekday day shift

Job summary

Alta Equipment Company is seeking a Service Manager to run the Berlin, CT location. The role requires supervising the service department, driving customer satisfaction, and achieving sales and profit goals. Strong leadership, mechanical aptitude, and communication skills are essential.

The position offers a comprehensive benefits package, opportunities for training, and a collaborative work environment with a Monday–Friday day shift.

Qualifications

• 4–6 years of previous management experience preferred.
• Strong mechanical aptitude and problem-solving abilities.
• Excellent written and verbal communication and customer relations skills.
• Ability to lead a team, manage others, and foster a positive work environment.

Responsibilities

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review & analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Monitor employee training progress; oversee payroll entry and accuracy.

Skills

Management experience

Mechanical aptitude

Communication skills

Customer relations

People management

MS Office

Reading & safety rules

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Alta Equipment Company is seeking a Service Manager to run the Berlin, CT location. The role requires supervising the service department, driving customer satisfaction, and achieving sales and profit goals. Strong leadership, mechanical aptitude, and communication skills are essential.

The position offers a comprehensive benefits package, opportunities for training, and a collaborative work environment with a Monday–Friday day shift.