Customer Success & Service Ops Specialist

Alfred Kärcher SE & Co. KG

Gloucester Township (NJ)

On-site

USD 32,000 - 41,000

Full time

12 days ago

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Benefits offered by this job

Medical, Dental, and Vision

Paid Holidays

Flexible PTO

HSA and FSA

401K matching

Paid sick time

Short/Long-term disability

Job summary

Alfred Kärcher SE & Co. KG is seeking a Service Operations Specialist in New Jersey to support the after-sales unit. You will guide customers from onboarding through retention, acting as a bridge between Warehouse, Accounting, and IT to meet service goals and maintain satisfaction.

The role emphasizes onboarding plans, installation coordination, and proactive engagement to improve conversion and long-term loyalty.

Qualifications

Bachelor’s degree in business, commerce, or related field.
1–3 years in service operations or customer-facing roles preferred.
Proficiency with Google Suite; SAP or ERP familiarity.
Strong verbal and written communication with conflict resolution focus.

Responsibilities

Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.
Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.
Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.
Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.
Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.