Service Manager: Lead Tech Ops & Profit Growth

Anderson Equipment Company; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and Prescription Drugs

Dental

Vision

Life Insurance

STD

LTD

Health Savings Account

Employee Assistance Program

Paid Time Off (PTO)

401K Match

Profit Sharing

Career development opportunities

Tuition reimbursement

Company-sponsored training programs

Job summary

Anderson Equipment Company in the Northeast seeks a Service Manager to lead the branch service department, oversee shop and field technicians, and coordinate maintenance, repairs and warranty work for customer equipment. The role emphasizes safety, responsiveness and professional service.

Responsibilities include scheduling repairs, assigning mechanics, managing work orders, and meeting customers on site to drive revenue and margin growth while ensuring profitable operations.

Qualifications

• Minimum 5 years of management experience in Service Department.
• 5+ years of work experience with P&L responsibility and profitable results.
• Proven track record in training, scheduling, and managing field technicians.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Excellent leadership and interpersonal skills with the ability to motivate a team.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Lead the branch service department and oversee technicians in shop and field.
• Coordinate maintenance, repairs, and warranty work for customer equipment.
• Schedule repairs, assign mechanics, and set priorities; manage work orders.
• Drive to job and customer sites to meet with potential buyers and customers.
• Focus on revenue and gross margin growth and profitable operations.

Skills

Management experience

P&L responsibility

Scheduling

Team leadership

Mechanical knowledge

Computer systems proficiency

Job description

Anderson Equipment Company in the Northeast seeks a Service Manager to lead the branch service department, oversee shop and field technicians, and coordinate maintenance, repairs and warranty work for customer equipment. The role emphasizes safety, responsiveness and professional service.

Responsibilities include scheduling repairs, assigning mechanics, managing work orders, and meeting customers on site to drive revenue and margin growth while ensuring profitable operations.