Service Manager

Kärcher Municipal North America Inc.; Little Canada (MN); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

401K matching

HSA / FSA

Disability insurance

Job summary

Kärcher Municipal North America Inc. is seeking a Service Operations Manager to orchestrate daily shop activities and scheduling.

You will ensure 95% of service requests are assigned within 24 hours while guiding service admin and technicians to high productivity and strong technical training. This role requires hands-on mechanical expertise with municipal equipment and the ability to manage a service department, including fleet, shop facilities, and ERP usage (SAP Business One).

Responsibilities

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead and oversee the Service Admin and shop technicians, driving productivity and training.
• Maintain a minimum 90% technician productivity rate and log service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote maintenance agreements.

Job description

The salary range for this position is $88,000 – 100,00 DOE including bonus opportunity under the Karcher Incentive Program.

This is how you WOW: Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours. Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training. Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One. Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers. Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

It would be WOW if you would bring this in: Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers. Proven experience managing a service department, including team leadership, fleet management, and shop facility organization. High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds. Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands-on mechanical tasks as needed. A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct–Apr).

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affimitive Action employer – M/F/Disabled/Veteran