Service Operations Manager - Equipment & Customer Success

Colonial Group; Berlin (CT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Alta Equipment Company in Berlin, CT is seeking a Service Manager to lead the service department at the Berlin, CT location. The role focuses on supervising operations, improving customer and employee relations, and driving department performance.

You will review data, process work orders and invoices, oversee training and payroll accuracy, and coordinate parts purchases while ensuring safety and reliability.

Qualifications

• 4–6 years of management experience preferred.
• Strong mechanical aptitude and problem-solving abilities.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to read and interpret safety rules and procedures.
• Strong math and analytical abilities.

Responsibilities

• Supervise the service department operations.
• Foster positive customer and employee relations.
• Review and analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing, and quotes.
• Monitor employee training progress.
• Oversee payroll entry and accuracy audits.
• Coordinate purchase orders and parts procurement.
• Monitor work in progress and service vehicle condition.
• Apply Alta's guiding principles daily.
• Perform other duties as assigned.
• Maintain consistent, reliable attendance.

Skills

Management experience

Mechanical aptitude

Communication skills

Customer relations

People management

Computer skills

Language skills

Reasoning ability

Mathematical skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Alta Equipment Company in Berlin, CT is seeking a Service Manager to lead the service department at the Berlin, CT location. The role focuses on supervising operations, improving customer and employee relations, and driving department performance.

You will review data, process work orders and invoices, oversee training and payroll accuracy, and coordinate parts purchases while ensuring safety and reliability.