Service Operations Manager

Kärcher Municipal North America Inc.; Little Canada (MN); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

401K matching

HSA / FSA

Disability insurance

Job summary

Kärcher Municipal North America Inc. is seeking a Service Operations Manager to orchestrate daily shop activities and scheduling.

You will ensure 95% of service requests are assigned within 24 hours while guiding service admin and technicians to high productivity and strong technical training. This role requires hands-on mechanical expertise with municipal equipment and the ability to manage a service department, including fleet, shop facilities, and ERP usage (SAP Business One).

Responsibilities

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead and oversee the Service Admin and shop technicians, driving productivity and training.
• Maintain a minimum 90% technician productivity rate and log service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote maintenance agreements.

Job description

Kärcher Municipal North America Inc. is seeking a Service Operations Manager to orchestrate daily shop activities and scheduling.

You will ensure 95% of service requests are assigned within 24 hours while guiding service admin and technicians to high productivity and strong technical training. This role requires hands-on mechanical expertise with municipal equipment and the ability to manage a service department, including fleet, shop facilities, and ERP usage (SAP Business One).