Service Operations Lead - Employee-Owned

Summers of Brownsburg Inc; Elkhart (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee Stock Ownership Plan (ESOP)

Paid holidays

Birthday holiday pay

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth daily operations from dispatch to customers. You will support technicians, manage scheduling, and drive a positive customer experience from start to finish.

This role requires 3+ years of management, knowledge of plumbing and HVAC, and a valid driver's license. You will handle staffing, budgets, and service quality in a dynamic branch environment.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Strong supervisory experience, communication and computer skills are required
• 3+ years management experience
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required

Responsibilities

• Manages and develops the service staff, including hiring, termination, disciplining, scheduling, evaluating performance and directing work assignments to ensure effective productions
• Coordinated activities of maintenance, service, and indoor air quality departments to improve operational efficiency using reports to monitor field performance
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations and inventory, tools and vehicles
• Reviews payroll records to ensure technicians are paid properly
• Communicates with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures company vehicles are stocked and warranty parts are managed
• Other related duties as assigned by branch/general manager

Skills

Supervisory experience

Communication skills

Computer skills

Education

High school diploma or GED

Tools

Hand and power tools

Job description

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth daily operations from dispatch to customers. You will support technicians, manage scheduling, and drive a positive customer experience from start to finish.

This role requires 3+ years of management, knowledge of plumbing and HVAC, and a valid driver's license. You will handle staffing, budgets, and service quality in a dynamic branch environment.