Service Manager — Lead a Growing, Employee-Owned Team

Summers Plumbing Heating & Cooling; Elkhart (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

401K with company match

Employee-owned company

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure an outstanding customer experience from start to finish. You will support technicians, work with dispatch, and drive daily operations with accountability.

Ideal candidates will have 3+ years of management experience, strong leadership, and a working knowledge of plumbing and HVAC. The role requires flexibility for after-hours work and a valid driver’s license in Indiana.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead.
• Must be able to climb and work on ladders.
• Must be able to use hand and power tools.
• High school diploma or GED are required.
• 3+ years management experience.
• A working knowledge of plumbing and HVAC are required.
• Valid driver's license is required.
• Strong supervisory experience, communication and computer skills are required.
• Ability to work after regular business hours as needed.

Responsibilities

• Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions.
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Skills

Team leadership

Customer service

Communication

HVAC/plumbing knowledge

Scheduling

Physical stamina

Dispatch coordination

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure an outstanding customer experience from start to finish. You will support technicians, work with dispatch, and drive daily operations with accountability.

Ideal candidates will have 3+ years of management experience, strong leadership, and a working knowledge of plumbing and HVAC. The role requires flexibility for after-hours work and a valid driver’s license in Indiana.