Service Manager: Lead a Strong Service Team

Summers of Brownsburg Inc; Dayton (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with company match

Employee ownership (ESOP)

Holiday pay & birthday pay

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth operations from start to finish. You will support technicians, work with dispatch, and maintain a positive customer experience.

The role emphasizes ownership, accountability, and teamwork, with opportunities for growth in a well-established, employee-owned company in the Dayton area.

Qualifications

• 3+ years management experience.
• Working knowledge of plumbing and HVAC.
• Valid driver's license required.
• Strong supervisory, communication and computer skills.
• Able to work after regular hours as needed.
• High school diploma or GED required.

Responsibilities

• Lead the service staff, including hiring, scheduling, evaluating performance, and directing work assignments to ensure effective production.
• Coordinate maintenance, service, and indoor air quality activities to improve operational efficiency and monitor performance.
• Resolve customer issues to ensure satisfaction and growth.
• Collaborate with the general manager on budgeting and resource planning.
• Generate reports and track inventory, tools and vehicles; review with management.
• Instruct crews on proper use of materials and ensure quality workmanship.
• Oversee payroll accuracy for technicians and coordinate with dispatch.

Skills

Management experience

Supervisory experience

Communication

Computer skills

Physical ability

After-hours work

Education

High school diploma or GED

Tools

Hand tools

Power tools

Job description

Summers Plumbing Heating & Cooling is seeking a Service Manager to lead the service team and ensure smooth operations from start to finish. You will support technicians, work with dispatch, and maintain a positive customer experience.

The role emphasizes ownership, accountability, and teamwork, with opportunities for growth in a well-established, employee-owned company in the Dayton area.